Handled

For Deaf, hard-of-hearing and speech-impaired people

Calls, forms and everyday errands. Handled.

Handled matches you with a dedicated assistant who makes the phone calls, fills out the paperwork and does the research for you. Send a task by text, email or ASL video, and get a written update when it's done.

  • Text
  • Email
  • ASL video
  • AAC or typed chat
Find my assistant See how it works
Task 0142 Example
Fix a double charge on my internet bill

Sent by text at 9:02 AM

  1. ReceivedYour assistant confirms the details.
  2. Called the providerWith your written authorization on file.
  3. Waiting on a supervisorThey promised a callback by 2 PM.
  4. DoneRefund approved.
Written summary sent to youThe duplicate charge will be refunded on your next bill. Reference number saved in your task history.
For clients

I need an assistant

See what an assistant can take off your plate, how the process works from first message to finished task, and how to get a quote.

How Handled works We're hiring

I want to work at Handled

We're hiring research assistants who also work as administrative and executive assistants. Remote, long-term work with clients who rely on you.

See open roles

Who we serve

Built for people the phone system left out

Doctors' offices, banks, landlords and benefits offices still run on voice calls. Your assistant works around that, so you don't have to.

Deaf and DeafBlind

Work with ASL-fluent assistants over video or text. We actively hire from the Deaf community.

Hard of hearing

Skip calls that are hard to follow. Your assistant makes them and sends you everything in writing.

Speech-impaired

Whether you use an AAC device, type, or have a fluency difference, your assistant works the way you communicate.

What your assistant does

Research, administration and executive support in one person

Every Handled assistant is trained as a researcher first. They also handle the admin, and support professionals the way an executive assistant would.

Phone calls for you

Doctors, insurance, banks, landlords, utilities and government offices, with your authorization.

Research

Find providers, compare options, check facts and give you a clear summary to decide from.

Forms and paperwork

Benefits, housing, insurance and job applications, prepared for you to review and sign.

Scheduling

Book and manage appointments, and request an interpreter when you need one on site.

Email and correspondence

Draft, send and follow up on messages in your voice.

Executive support

For working professionals: calendar, meeting notes, travel and client follow-up.

How it works

From first message to finished task

  1. Tell us what you need

    Reach out by text, email, ASL video or our form. We learn how you communicate and what takes up your time.

  2. Meet your assistant

    A person on our team picks your match. You meet them first and approve before anything starts.

  3. Send tasks anytime

    Message your assistant whenever something comes up. You see each task's status as it moves.

  4. Get it in writing

    When a task is done, you get a written summary with what was said, reference numbers and next steps.

Read the full walkthrough

Why Handled

One assistant who knows your situation

No call centers and no starting over. The same assistant learns your accounts, your preferences and how you like things done.

  • Communication on your terms. ASL video, text, email or AAC. You never have to make a phone call to reach us.
  • Matched by a person, not an algorithm. You meet your assistant and approve the match.
  • Pricing built around you. One task or ongoing help, quoted for the type of assistant you need.
  • Private and secure. Background-checked assistants, signed confidentiality agreements and your written consent for every organization we contact.
  • Help paying for it. We'll help you check whether Vocational Rehabilitation, Medicaid or your employer may cover support.

Careers

We're hiring research assistants

Our assistants double as administrative and executive assistants. If you love finding answers, staying organized and doing work that changes someone's week, we want to meet you.

See open roles
  • Remote, anywhere in the U.S.
  • Long-term clients, not a gig queue
  • Training in Deaf culture, AAC, privacy and call handling
  • ASL fluency is a big plus. Deaf, hard-of-hearing and speech-impaired applicants are encouraged to apply.

Questions

Common questions

Short answers to what people ask first.

Read all FAQs
Is Handled an interpreting or relay service?

No. Free relay services (like VRS and captioned phones) translate a call while you're on it. Handled does the task for you: your assistant makes the call, deals with the hold music and follow-ups, and sends you the result in writing.

How do I talk to my assistant?

Whatever works for you: text, email, ASL video calls, or typed chat from an AAC device. You choose during sign-up and can change it anytime.

Can you talk to my bank or doctor for me?

Yes, with your written permission. Some organizations also need you to add your assistant as an authorized contact. We walk you through that step by step.

Ready to hand something off?

Tell us what you need. We reply within one business day, the way you prefer.

Get started Apply to work with us