Questions and answers

Your assistant takes care of everyday tasks that usually need a phone call or a lot of back-and-forth: calling offices, booking appointments, handling billing problems, filling out forms, researching options and managing email. For professionals, they also provide executive support such as calendar management and meeting notes.

Relay services and VRS are free, government-funded services that translate a phone call while you're on it. You still make the call and handle the conversation.

With Handled, your assistant does the task for you. They make the call, wait on hold, deal with transfers and callbacks, and send you the result in writing. Many clients use both.

No. Our assistants are not certified interpreters and don't interpret in medical, legal or in-person settings. If you need an interpreter for an appointment, your assistant can request one from the provider or help you book one.

However works best for you: text message, email, scheduled ASL video calls, or typed chat from an AAC device. You choose during sign-up and can change it anytime.

Yes. You get a dedicated assistant who learns your accounts, preferences and history. If your assistant is away, a backup who has been briefed on your account steps in, and we tell you in advance whenever possible.

Yes, with your written permission. You sign a consent form listing the organizations your assistant may contact. Some organizations also need their own authorization form, or need you to add your assistant as an authorized contact. Your assistant explains what each one needs and helps you complete it.

Your assistant confirms new tasks within 4 business hours. How long a task takes depends on the other side. A simple appointment can be done the same day, while an insurance dispute may take several calls over a few weeks. You can always see each task's status.

Monday to Friday, 9 AM to 6 PM Eastern Time. You can send tasks anytime, and your assistant picks them up when they're next working.

We tailor pricing to each client, based on the type of assistant you need and how much help you want. Email us at hello@handledassist.com or fill out our request form, and we'll send you a written quote within 2 business days. See what your quote is based on.

Possibly. Some state Vocational Rehabilitation (VR) programs pay for support related to finding or keeping a job. Some Medicaid self-directed programs let you choose who provides your support. Employers may also provide support as a workplace accommodation. Rules differ by state, so we'll help you check what you may qualify for during your intake conversation.

Yes. Every assistant passes a background check and signs a confidentiality agreement. We only contact organizations you've approved, and we use secure tools for messages and documents. Read our privacy policy for details.

We never ask you to send passwords by text or email. When your assistant needs account access, we use safer options like adding them as an authorized user, or a secure password manager you control.

Yes, as long as they agree to it. The client needs to approve the service and sign the consent forms themselves, unless you are their legal guardian or have power of attorney.

Tell your assistant or contact our team directly. If an assistant isn't the right fit, we'll match you with someone else.

We hire research assistants who also work as administrative and executive assistants. You'll research, make calls, manage schedules and paperwork, and for some clients provide executive-level support. See our open roles.

No, but it's a big plus. Many of our clients communicate in writing or through AAC. ASL-fluent assistants are matched with clients who prefer ASL. If you're learning, tell us your level.

Yes, and we encourage you to. Much of the work is written research and administration, and we match assistants with clients and tasks so every job gets done the right way. Tell us about any accommodations you need.

Yes. All roles are fully remote within the United States. You'll need a reliable computer, a stable internet connection, and a quiet, private place to work, because you'll handle confidential information.

Pay depends on the role and your experience. Research & Administrative Assistants earn $18–$24 per hour. Executive & Research Assistants earn $25–$35 per hour. See the careers page for details.

We offer both. Some assistants join as W-2 employees and others work with us as 1099 independent contractors. It depends on the role and how you want to work. Tell us your preference when you apply, and we'll confirm the arrangement before any offer.

Both. The Research & Administrative Assistant role can be part-time or full-time. The Executive & Research Assistant role is full-time. You tell us your available hours when you apply.

Yes. You're matched with ongoing clients and stay with them, so you build real working relationships. This is not one-off gig work.

Apply online, complete a short research task, have an interview (in ASL, captioned video or text chat), pass a background check, complete training, then meet your first client. See how we hire.

Before your first client, you'll complete orientation on our tools, privacy and consent rules, call handling, Deaf culture and working with AAC users.

Never. Handled will never ask you to pay a fee, buy gift cards, deposit a check or send money as part of hiring. All official contact comes from an official company email address. If someone asks you for money in our name, it's a scam. Please report it to us.

Handled is a company of Assistant LLC, based in Waterbury, Connecticut.

We serve clients and hire assistants across the United States. All of our work is done remotely.

Yes. We work with employers who want to support Deaf, hard-of-hearing or speech-impaired staff, and with agencies and programs that fund support services. Contact us to talk about a partnership.

No. In an emergency, call or text 911. Text-to-911 is available in many areas. If it isn't available where you are, you'll get a message telling you to use another way to contact 911.