For clients
How Handled works for you
Everything you need to know before you start: who your assistant is, how you send tasks, how we contact organizations for you, and how to get pricing.
The short version
Three things to know
You get one dedicated assistant
The same person every time, who learns your situation so you never have to explain it twice.
You never need to make a call
Send tasks by text, email, ASL video or typed chat. Your assistant handles the voice part.
Everything comes back in writing
Every finished task ends with a written summary you can keep, forward or come back to.
Step by step
From your first message to your first finished task
Here is exactly what happens, in order, so there are no surprises.
Reach out
Fill out the form on our Get started page, send a text or email, or book an ASL video call. Tell us a little about what you need help with.
Intake conversation
We meet with you in your preferred way, usually 20 to 30 minutes. We ask about:
- How you like to communicate, and how quickly you want updates
- The tasks that take up most of your time
- Which organizations you deal with most (doctors, insurance, landlord, employer)
- Whether a funding program might help pay for support
Meet your assistant
A person on our team chooses your match based on your communication style, your needs and your schedule. You meet your assistant before anything starts. If it doesn't feel right, we find someone else.
Paperwork and permissions
You sign a simple service agreement and a consent form that says which organizations your assistant may contact for you. Some banks, doctors and insurers need their own form or need you to add your assistant as an authorized contact. Your assistant tells you exactly what each one requires and helps you fill it out.
You stay in control. You can limit what your assistant may do with each organization, and you can cancel any permission at any time.
Send your first task
Message your assistant whenever something comes up. A good task message includes:
- What you want done ("Reschedule my dentist appointment to next week")
- Any details they need (account number, dates, your preferences)
- When you need it by
Not sure how to word it? Just describe the problem. Your assistant will ask follow-up questions.
Your assistant does the work
They make the calls, wait on hold, fill out the forms and do the research. You can check where things stand at any time. Each task shows one of these statuses:
- Received
- In progress
- Waiting on someone
- Needs your input
- Done
Get a written summary
When a task is done, you get a short written summary: who your assistant spoke to, what was agreed, reference or confirmation numbers, and anything you need to do next. Your assistant keeps a history of your tasks so nothing gets lost.
Services
What your assistant can handle
Our assistants are researchers who also work as administrative and executive assistants, so one person can cover all of this.
Phone calls
Medical offices, pharmacies, insurance, banks, utilities, landlords, schools and government offices.
Appointments
Booking, rescheduling, reminders, and asking for an on-site interpreter when you need one.
Customer service and disputes
Billing errors, refunds, cancellations, returns and insurance claims, followed through to the end.
Forms and applications
Benefits, housing, insurance and school paperwork, prepared for you to review and sign.
Research
Finding Deaf-friendly providers, comparing plans and prices, checking your rights, summarizing the options.
Email and letters
Drafting, sending and following up on correspondence in your voice.
Job search
Finding openings, tracking applications, scheduling interviews and requesting accommodations.
Executive support
For professionals: calendar management, meeting prep and notes, travel booking and client follow-up.
Clear expectations
What we do and what we don't
We do
- Act on your behalf only with your written permission
- Make calls and handle tasks from start to finish
- Give you written summaries of every finished task
- Help you request a certified interpreter for appointments
- Keep your information private and secure
We don't
- Provide certified interpreting for medical, legal or in-person settings
- Handle emergencies. In an emergency, call or text 911.
- Make decisions for you, sign for you or agree to anything you haven't approved
- Ask you to send passwords by text or email
- Give legal, medical or financial advice
Communication
Reach your assistant your way
Text message
Quick tasks and updates on your phone.
Good for longer requests, documents and photos of letters.
ASL video
Scheduled video calls in ASL with an ASL-fluent assistant.
AAC or typed chat
Your assistant gives you time and never rushes or finishes your sentences.
Privacy and trust
Your information stays yours
Your assistant may see medical, financial and personal details. We take that seriously.
- Background checks for every assistant before they work with clients
- Signed confidentiality agreements covering everything they see and hear
- Written consent for each organization your assistant contacts
- Secure tools for messages, documents and account access
- You can end any permission or your service at any time
Pricing
Pricing tailored to the assistant you need
Every client needs something different, so we don't use one-size-fits-all plans. Send us an email or fill out our form, and we'll put together a quote for you.
Or email us at hello@handledassist.com.
What your quote is based on
- The type of assistant. A Research & Administrative Assistant, or an Executive & Research Assistant for professionals.
- How much help you need. A single task, a few hours a month, or ongoing support.
- Special skills. For example an ASL-fluent assistant, or experience in your industry.
- How fast you need things done. Standard turnaround or priority support.
Tell us what you need
Email us or use the form. Include the type of help and roughly how often you'll need it.
Get your quote
We send a written quote within 2 business days. No cost and no commitment.
Approve and get matched
Once you approve, we match you with your assistant.
Can't pay out of pocket?
Some state Vocational Rehabilitation programs, Medicaid self-directed services and employers (as a workplace accommodation) may cover support like ours. We'll help you check what you may qualify for.